CASE STUDY

Vernova Healthcare

Vernova 'Caring Together' Microlearning Series


The Challenge

Business Goal
The Caring Together microlearning series was created to prepare Vernova Healthcare CIC, a GP federation in East Cheshire, to expand the scope of patient care. Under the Caring Together contract with the NHS, GPs would be preparing their practices to take on treatment of complex conditions which had been previously treated by secondary care specialists.

Behavioural Goal
GPs need to manage more patients and refer fewer to secondary care.

Specific Challenges
  • Physicians do not have a lot of time to attend training or consume learning content
  • The content needs to inform and provide examples and opportunities for knowledge application
  • The series needs to address a wide range of health care conditions
  • GPs need to buy-in to the new care model

The Solution

For this project, Relias was asked to create a learning solution that could meet these learning objectives while providing information in a concise and engaging format.

We recommended micro-learning modules - each with a target length of 5-8 minutes. The modules employ a lively and engaging format with high-color vector images and characters. The content is condensed to the ‘need to know’ for the physician. The information presents not only what learners need to do, but the benefits for patients and the GP practices. The learners are provided opportunities to practice accomplishing their goals successfully within the module activities. Additionally, these modules are formatted for on-the-go use on a tablet or phone, as well as a desktop PC.

Working in close consultation with physician subject matter experts, we were able to create a series of brief, targeted modules that deliver needed information, context, and practice to support behaviour change and better patient outcomes.

The Process

Relias worked with Vernova to design modules to create motivational buy-in for handling patient care in a different way and providing the needed information to do so.

Consulting with the people doing the job
Working with physicians from the practice as subject matter experts, we created learning content that presents the information in the context of typical patient scenarios. We then crafted a patient persona for each scenario reflecting realistic conditions and outcomes. In the short module on prescribing DMARDS, the content is presented with the value proposition: why monitoring patients for DMARDS (medications used to treat arthritis) is a benefit to their practices and improves patient outcomes.

We then presented a short scenario where the learner could discover relevant details about patients and their conditions, and how to treat them within the new protocols.

Using instructional approaches that have learners apply the information within the context of the job
We used application-based learning to help the learners apply the drug prescribing guidelines.  Instead of simply telling the learners what they needed to know, we created an activity where the learners referenced the guidelines as they would in their practice.

Repurposing the approach and format for successive modules
Once approved by the client, we used this approach to build additional modules covering Managing Functional Medical Conditions, and Pain Management. There are more modules currently under development. Each module retains the look and feel of the series and addresses managing patients with specific medical conditions.

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