Essential Library

Our entire Essential Library comes as standard with our Relias Learning Management System, and every new topic we add to it our clients can access at no extra charge. Additionally, Relias courses are CPD-certified, so you can ensure your staff are getting the continuing professional development they need. Download our libraries here. Or, if you don’t see what you’re looking for, talk to us about bespoke course content.

Core Skills

  • Equality, Diversity & Human Rights
  • Fire Safety, Level 1
  • Health, Safety & Welfare
  • Information Governance (England)
  • Information Governance (Statutory Review)
  • Moving and Handling Levels 1/2
  • NHS Conflict Resolution (England)
  • Resuscitation: Adult, Level 2
  • Resuscitation: Paediatric, Level 2
  • Safeguarding Adults, Levels 1/2/3
  • Safeguarding Children, Levels 1/2/3

Other Statutory/Mandatory

  • Basic Numeracy in Healthcare
  • Bullying and Harassment
  • Chaperoning
  • Consent
  • Fall Management
  • Food Hygiene for Health & Social Care Level 2
  • GDPR
  • Infection Prevention and Control, Levels 1/2
  • LGBT Inclusion and Awareness
  • Lone Worker Training
  • Mental Capacity Act
  • Mental Health Awareness
  • Preparing for a CQC Inspection for GPs
  • Top 10 CQC Inspection Fails

Health and Safety

  • Accident and Injury Reporting (RIDDOR)
  • Control of Substances Hazardous to Health (COSHH)
  • Display Screen Equipment
  • Waste Management

Care Certificate

  • Basic Life Support
  • Communication
  • Duty of Candour
  • Duty of Care
  • Equality and Diversity
  • Fluids and Nutrition
  • Health, Safety and Welfare
  • Infection Prevention
  • Mental Health, Dementia and Learning Disabilities
  • Privacy and Dignity
  • Safeguarding Adults
  • Safeguarding Children
  • Understand Your Role
  • Work in a Person-Centred Way
  • Your Personal Development

Clinical

  • Alcohol and Substance Misuse Awareness
  • Anaphylaxis Training
  • Autism Awareness
  • Bipolar Disorder
  • Catheterisation
  • Clinical Supervision
  • Continence Care
  • De-escalation Techniques
  • Diabetes
  • Effective Care Planning
  • End of Life Care: Care of the Dying
  • Ensuring Optimum Nutrition for Elderly People
  • Hypertension
  • Medication Management
  • Navigating Mental Health Pathways in Primary Care
  • NEWS2: Updates in Sepsis Detection
  • OCD Awareness in Care
  • Oral Healthcare
  • Pain Assessment & Management
  • Parkinson’s Disease Awareness
  • Practical Medication Awareness
  • Pressure Ulcer Prevention
  • Schizophrenia
  • Record-keeping
  • Sepsis Detection, Collaboration and Measurement
  • Tracheostomy Care
  • Wound Management

Dementia Core Skills

  • Communication, Interaction and Behaviour in Dementia Care
  • Dementia Awareness
  • Dementia Identification, Assessment, and Diagnosis
  • Dementia Risk Reduction and Prevention
  • End of Life Dementia Care
  • Equality Diversity and Inclusion in Dementia Care
  • Families and Carers as Partners in Dementia Care
  • Health and Well-being in Dementia Care
  • Law, Ethics and Safeguarding in Dementia Care
  • Leadership in Transforming Dementia Care
  • Living Well with Dementia and Promoting Independence
  • Person-centred Dementia Care
  • Pharmacological Interventions in Dementia Care
  • Research and Evidence-based Practice in Dementia Care

Courses Coming Soon

  • Medical Terminology
  • Domestic Abuse Awareness

 

Essential-Plus Library

As an add-on to our Essential Library, we’re also able to offer you our Essential-Plus Library, blending our own training with the very best in performance management and leadership courses from our partner Skillsoft, all delivered via our Relias Learning Management System. Download our libraries here. Or, if you don’t see what you’re looking for, talk to us about bespoke course content.

 

Business and Finance

  • Audience and Purpose in Business Writing
  • Basic Accounting Concepts for Non-financial Professionals
  • Basic Budgeting for Non-financial Professionals
  • Becoming More Professional through Business Etiquette
  • Big Data Fundamentals
  • Clarity and Conciseness in Business Writing
  • Developing Your Business Acumen
  • Developing Your Business Ethics
  • Editing and Proofreading Business Documents
  • Enabling Business Process Improvement
  • Financial Statement Analysis for Non-financial Professionals
  • Finding the Quality in Your Data
  • Keeping Your Skillset Current in the Digital Economy
  • Key Accounting Concepts and Principles

Customer Service

  • Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in a Customer Service Environment
  • Dealing with Customer Service Incidents and Complaints
  • Designing a Customer Service Strategy
  • Facing Confrontation in Customer Service
  • Interacting with Customers
  • Polishing Your Skills for Excellent Customer Service
  • Providing Effective Internal Customer Service
  • Providing On-site Customer Service
  • Providing Telephone Customer Service
  • Rapport Building in Customer Service

Emotional Intelligence

  • Acting with Diplomacy and Tact
  • Difficult People: Can’t Change Them, so Change Yourself
  • Difficult People: Strategies to Keep Everyone Working Together
  • Difficult People: Why They Act That Way and How to Deal with Them
  • Facing and Resolving Conflict in the Workplace
  • Handling Team Conflict
  • Leveraging Emotional Intelligence
  • Listening Even When it’s Difficult to Listen
  • Navigating Challenging Situations with Diplomacy and Tact
  • Navigating Other People’s Emotions
  • Navigating the Workplace with Emotional Intelligence
  • Navigating Your Own Emotions
  • Staying Balanced in a Shifting World
  • Take a Deep Breath and Manage Your Stress
  • Taking Stock of Your Work/Life Balance
  • The Essentials for Anger Management
  • The Many Approaches to Facing Workplace Conflict

Employee Soft Skills

  • Administrative Support: Developing Your Essential Skills
  • Administrative Support: Working in Partnership with Your Boss
  • Aligning Goals and Priorities to Manage Time
  • Being an Effective Team Member
  • Building Personal Power through Influence
  • Building Your Presentation
  • Choosing and Using the Best Solution
  • Cultivating Relationships with Your Peers
  • Defining Alternative Solutions to a Problem
  • Designing Effective PowerPoint Presentations
  • Effective Team Communication
  • Ensuring Successful Presentation Delivery
  • Finding and Nurturing a Mentor Relationship
  • Focusing on the Bottom Line as an Employee
  • Forging Ahead with Perseverance and Resilience
  • Fostering Mentoring Relationships
  • Getting to the Root of a Problem
  • Keeping Business Calls Professional
  • Maximize Your Productivity by Managing Time and Tasks
  • Organising Your E-mail
  • Overcoming Unconscious Bias in the Workplace
  • Overcoming Your Own Unconscious Biases
  • Planning an Effective Presentation
  • Planning Meetings Fit for Purpose
  • Running Meetings in Better Directions
  • Sending E-mails to the Right People
  • Taking Effective and Professional Notes
  • Understanding Unconscious Bias
  • Writing Effective E-mails and Instant Messages

Leadership and Administration

  • Administrative Support: Interacting Effectively with Colleagues
  • Administrative Support: Projecting a Positive Professional Image
  • Applicant Screening: The First Step in Hiring the Best
  • Assessing Your Organisation’s Risks
  • Assessing Your Own Leadership Performance
  • Being a Fair and Caring Manager
  • Being an Effective Manager When Times Are Tough
  • Building the Foundation for an Effective Team
  • Choosing and Preparing Your Delegate
  • Communicating Vision to Your Employees
  • Conducting an Effective Hiring Interview
  • Creating a Plan for Performance Management
  • Creating a Plan for Performance Management
  • Detecting and Dealing with Performance Problems
  • Developing a Personal Accountability Framework
  • Developing a Successful Team
  • Effectively Directing and Delegating as a Manager
  • Encouraging Team Communication and Collaboration
  • Establishing Team Goals and Responsibilities, and Using Feedback Effectively
  • Facilitating Sustainable Change
  • Facing Challenges as a First-time Manager
  • Facing the Management Challenges of Difficult Behaviour and Diverse Teams
  • Gaining a Positive Perspective on Feedback
  • Getting What You Expect from Your Delegate
  • Hitting the Recruitment Bull’s-eye
  • How to Manage Difficult Conversations
  • HR Competencies: Business Acumen and Relationship Management
  • Identifying Risks in Your Organisation
  • Leading a Cross-functional Team
  • Leading through Positive Influence
  • Make the Time You Need: Get Organised
  • Managing Motivation during Organisational Change
  • Managing with a Cost-control Mindset
  • Motivating Your Employees
  • Moving Forward with Change Planning
  • Moving Forward with Change Planning
  • Organisation and HR: Employee Relations
  • Organisation and HR: Organisational Effectiveness and Development
  • Organisation and HR: Structure of the HR Function
  • Organisation and HR: Workforce Management and Using Technology and Data
  • Planning an Effective Performance Appraisal
  • Polishing Your Feedback Skills
  • Positive Atmosphere: Establishing a Positive Work Environment
  • Reaching Goals Using Perseverance and Resilience
  • Responding Effectively to Risks
  • Strategies for Building a Cohesive Team
  • The Reality of Being a First-time Manager
  • Thinking Strategically as a Manager
  • Using Active Listening in Workplace Situations
  • Using Strategic Thinking to Consider the Big Picture
  • Workplace Management: Risk Management

Speciality Statutory Mandatory Topics

  • UK Asbestos Awareness / Asbestos
  • UK Defensive Driving Fundamentals / Defensive Driving Fundamentals
  • UK Domestic Fire Safety
  • UK Domestic Health and Safety
  • UK Electrical Safety / Electrical Safety
  • UK Emergency Response in the Workplace / Emergency Response in the Workplace
  • UK Fire Warden
  • UK First Aid: Basic / First Aid: Basic
  • UK Food Allergy Awareness
  • UK Legionella Awareness
  • UK Lone Worker (Manager)

Six Sigma Green Belt

  • FMEA and Design for Six Sigma
  • Identifying Six Sigma Projects
  • Lean Principles in Six Sigma Projects
  • Management and Planning Tools for Six Sigma
  • Organizational Goals and Six Sigma
  • Six Sigma Control Charts
  • Six Sigma Cycle-time Reduction and Kaizen Blitz
  • Six Sigma Data Classification, Sampling, and Collection
  • Six Sigma Design of Experiments
  • Six Sigma Exploratory Data Analysis
  • Six Sigma Hypothesis Testing Fundamentals
  • Six Sigma Hypothesis Tests for Variances and Proportions
  • Six Sigma Measurement Systems Analysis
  • Six Sigma Performance Metrics
  • Six Sigma Probability and Statistical Distributions
  • Six Sigma Process and Performance Capability Measurement
  • Six Sigma Process Control Tools
  • Six Sigma Process Documentation and Analysis
  • Six Sigma Project Management Essentials
  • Six Sigma Root Cause Analysis and Waste Elimination
  • Six Sigma Statistical Process Control Basics
  • Six Sigma Statistics and Graphical Presentation
  • Six Sigma Voice of the Customer
  • Team Dynamics and Performance for Six Sigma Projects
  • TestPrep Six Sigma Green Belt (SSGB)

Six Sigma Yellow Belt

  • Basic Six Sigma Statistics
  • Classifying and Collecting Data
  • Data Analysis and Root Cause Analysis in Six Sigma
  • Lean Tools and FMEA
  • Six Sigma and Lean: Foundations and Principles
  • Six Sigma Control Tools and Documentation
  • Six Sigma Correlation, Regression, and Hypothesis Testing
  • Six Sigma Measurement System Analysis
  • Six Sigma Techniques for Improvement
  • Six Sigma: Identifying Projects
  • Six Sigma: Metrics
  • Six Sigma: Project Management Basics
  • Six Sigma: Quality Tools
  • Six Sigma: Team Basics, Roles, and Responsibilities
  • TestPrep Six Sigma Yellow Belt (SSYB)